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52 Programs and PoliciesPatient Bill Of Rights And ResponsibilitiesAS A PATIENT YOU HAVE THE RIGHT TO:1. Be given a written notice, prior to initiation of care, of these rights and any additional policies and procedures established by the agency involving patient rights and responsibilities. (If a patient is unable to respond, the notice shall be given to a family member or an individual who is a legal representative of the patient.)2. Confidentiality in all aspects of patient care.3. Be given a clear understanding of the availability of, and access to, Samaritan services and the interdisciplinary team 24 hours a day, seven days a week.4. Be cared for by an interdisciplinary team who will provide comprehensive services according to the mission of Samaritan. Be involved in developing your plan of care.5. Be treated with respect, courtesy, consideration, and dignity for your person, family/caregivers, and property, and with privacy, including, but not limited to, auditory and visual privacy and confidentiality concerning your treatment and disclosures.6. Be given appropriate and compassionate care without discrimination based on diagnosis, race, national origin, gender, religion, disability, sexual preference, age, place of residence or the ability to pay for, or source of payment, for services rendered.7. Be fully informed regarding your health status in order to participate in the planning of your care and be fully informed in advance of any changes in the care or treatment to be furnished by Samaritan that may affect your well-being. The interdisciplinary team will assist you and your family/caregiver in identifying which services and treatments will help you attain your goals.8. Express concerns or grievances regarding care, treatment, services, and patient safety issues to the hospice staff and governing authority without fear of reprisal, and to receive an answer to those grievances within a reasonable period of time.9. Voice your concerns if you have a problem that has not been resolved by a member of the interdisciplinary team by calling a clinical manager or the chief operating officer at (856) 596-1600.10.File a complaint with the New Jersey Department of Health and Senior Services 24-hour Complaint Hotline at (800) 792-9770 or in writing to: New Jersey State Department of Health and Senior Services%u2014Acute Care Survey, P.O. Box 360, Trenton, NJ 08625-036011.Contact the Joint Commission%u2019s Office of Quality Monitoring at (800) 994-6610, complaint@jointcommission.org or online at jointcommission.org/report_a_complaint.aspx if concerns or complaints have not been resolved.12.Be informed of any fees or charges in advance of services for which you may be liable. You have a right to access any insurance or entitlement program for which you may be eligible. Samaritan accepts Medicare/Medicaid as full payment for covered services.13.Receive the care and health services that have been ordered, know the names and professional status of personnel providing and/or responsible for care and the frequency of home visits to be provided.